Terms & Conditions - Clinical Pilates

Please read the following terms and conditions carefully to maintain your Permanent spot Pilates sessions at Lively Physiotherapy & Pilates.

1. Attendance Requirements

• To retain your permanent weekly Pilates spot(s), you must attend a minimum of 3 sessions per month otherwise the permanent spot will be given to another patient who is on our waitlist.
• If you fall below this attendance threshold, your spot may be offered to another patient.

2. Payment & Packs

• A valid Pilates Pack is required to hold a permanent weekly spot.
• Permanent spot packages must be purchased via direct debit from a credit card or bank account (fees and charges apply). See below for more on direct debiting.
• Packs are non-refundable and non-transferable to another patient.

3. Pack Expiry

• It is the patient’s responsibility for managing their usage of their pack within the expiry date, this includes Government Public Holidays/personal holidays.
• Pack of 5: Valid for 2 months.
• Pack of 10: Valid for 4 months (includes a 20% discount on either physiotherapy or massage consult within the validity of the pack).
• All packs are set to auto-renew upon completion.

4. Breaks & Permanent Spot Holds

• Permanent Pilates spots can only be held for up to 6 weeks for patients with active packs only.
• For planned absences under six weeks, please speak with Admin to determine the best option for you—such as purchasing a 5-pack instead of a 10-pack, or attending casual sessions.
• We are unable to hold your spot for breaks longer than 6 weeks.

5. Cancellations & Make-Up Sessions

• 24 hours' notice is required for any cancellations or rescheduling.
• Late cancellations (within 24 hours) will result in the session being deducted from your pack.
• To avoid forfeiting a session due to late cancellation, you may make up the session within 10 days of the missed class.
• All make-up classes must occur within your pack’s expiry period.

6. Termination of Permanent Spot

• To cancel your permanent Pilates spot, written notice is required at least 2 weeks before your next pack renewal date.
• You can provide notice by emailing: admin@livelyphysio.com.au or by filling out our Termination Form at reception.

• By agreeing to Direct Debit, the client acknowledges Ezidebit Pty Ltd is used by Lively Physio & Pilates Pty Ltd to collect direct debit fees.
• Should the client cancel a session without 24 hours' notice, the full fee will still be debited from the client's account.
• It is the client's responsibility to ensure sufficient funds are in the nominated account by the due date. If there are insufficient funds, neither Lively Physio & Pilates Pty Ltd nor Ezidebit will be held responsible for any fees and charges that may be charged to the client. Lively will charge a $9.90 fee to the client's nominated account if a payment is dishonoured. Repeated failed payments will result in membership cancellation.
• If your bank/credit card details change, the client will either update Bookings Essential or notify Lively Physio & Pilates Pty Ltd in advance to avoid payment delays.
• All packs are set to automatically renew on completion of your chosen Pilates pack.
• To terminate permanent Pilates sessions, Lively requires written notice two weeks prior to the renewal date.
• If the client's account becomes in arrears, they give permission for Ezidebit to debit the outstanding balance to bring the account up to date.
• Any information you provide, including financial information, is confidential and protected by Ezidebit.

• I am aware physical exercise can be strenuous and subject to risk of serious injury. If I engage in any physical exercise or use any amenity belonging to Lively Physio & Pilates on the premises, I do so entirely at my own risk and assume all risks of injury, illness or death. I do not have any medical conditions that will affect my ability to participate, and where appropriate I have clearance from my medical officer and my instructor is aware of any such conditions.
• I acknowledge Lively Physio & Pilates is not responsible for any theft or damage of my personal property.
• If hiring the studio, I am aware there will be no direct supervision and there may not be another person present; I acknowledge this risk, and that Lively recommends hiring the studio only when others are present.
• This waiver includes, without limitation, all injuries that may occur as a result of: (a) my use of amenities and equipment and participation in any activity, class, program or instruction; (b) the sudden and unforeseen malfunctioning of any equipment; (c) slipping and/or falling on the premises.
• I have carefully read this waiver and release and understand it is a release of liability. I agree to release Lively Physio & Pilates and all instructors from any and all claims and causes of action for personal injury, property damage or wrongful death arising out of participation in private or group PEP/SP/Senior exercise fitness classes.
• In an emergency, I authorise medical attention from any licensed hospital, physician and/or medical personnel as deemed necessary, and agree I am responsible for payment of any medical services rendered.
• If any provision of this agreement is held invalid, illegal, unenforceable or in conflict with NSW law, the remaining portions remain in full force and effect.